What If I Received A Defective Or Damaged Item?
We are sorry to hear that!
QuincyLash aim to provide the best quality products to our customers. In the rare occasion that you have received a faulty item, kindly email your name, tracking code, product name and photographs of the product and fault to
hello@quincylash.com within 14 days of receiving.
Please also read our Replacement Policy here:
- If your item is damaged or defective, please email photographic evidence within 14 days of receiving.
- Please note some items may not be eligible for return for hygiene reasons.
- We only offer replacement. Refunds are not part of our returns policy.
- Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!