Post-Purchase
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What if I received a defective or damaged item?
What If I Received A Defective Or Damaged Item? We are sorry to hear that! QuincyLash aim to provide the best quality products to our customers. In the rare occasion that you have received a faulty item, kindly email your name, tracking code, product name and photographs of the product and faul... -
What if the tracking information shows "Returned to Sender"?
What If The Tracking Information Shows "Returned To Sender"? Please follow the following steps: Step 1 - Email our customer service at hello@quincylash.com and provide your shipping address again. Step 2 - If the address you provided in the email matches with the shipping address in our system... -
What should I do if I have provided a wrong shipping address?
What Should I Do If I Have Provided A Wrong Shipping Address? Contact us immediately HERE or email us at hello@quincylash.com to provide us your correct address. Our customer service staff will check if we can change it for you. If the package has already been dispatched, we are sorry to say we...